Dear client!
If you purchased credit card tickets on our website
And if you want to cancel them, you can choose one of the following options:

To select an alternative arrival date, click here
For a financial credit click here
– The mobile phone number with which the order was placed in the personal area must be entered
– In the case of choosing an alternative arrival date, you will receive an exchange voucher number that can be redeemed here

Club Clubs:
A customer who has purchased a ticket at one of the customer clubs can choose
In the option of selecting an alternative arrival date only, click here to receive
Financial credit must be applied directly to the club from which the tickets were purchased.

Please note:
Cancellation by the customer is possible up to 48 hours only before the arrival date.
In cases where the site is closed due to weather / security incident / due to instructions
Corona etc. The financial credit will be made automatically by us!